We're here to help
Have a question about your order or our products? Our support team is ready to help you — fast.
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Other ways to reach us
Email support
Send us an email anytime and we'll respond within 2 hours.
support@fryvexa.com● Online now
Live chat
Chat with our support team in real time. Click the orange button at the bottom right.
● Available 24/7
Response time
We typically respond within 2 hours during business hours and within 12 hours on weekends.
30-day guarantee
Not happy? We'll make it right with a full refund — no questions asked.
View return policy →Frequently asked questions
Does the pan work on induction? +
Yes! Our 4-hole pan is fully compatible with induction, gas, electric, and ceramic stovetops.
How long does shipping take? +
We process orders within 24 hours. Delivery takes 3–7 business days. You'll get a tracking number by email.
What is your return policy? +
We offer a 30-day money-back guarantee. Contact us and we'll process your refund within 3–5 business days.
Is the pan dishwasher safe? +
Yes, it is dishwasher safe. However, hand washing is recommended to extend the life of the non-stick coating.
My item arrived damaged. What do I do? +
Please email us at support@fryvexa.com with a photo and we'll send a replacement immediately — at no cost.
Can I track my order? +
Yes! Once your order ships, you'll receive a tracking number by email to track your package in real time.